1. Definitions
- Online Ticket Express: is a trading name of a private company with limited liability.
- Ticket: admission ticket for an event.
- Client: the person who concludes an agreement with Online Ticket Express to provide tickets (admission tickets) for events such as sport (football, rugby, formula1, etc), concerts, theatre, etc.
- By writing: a letter put down on paper as well as a message that has been prepared and defined electronically.
- Booking confirmation: a written confirmation provided by Online Ticket Express of the booking placed by the client regarding a booking that is sent by Online Ticket Express to the e-mail address specified by the client.

2. Applicability
A. By visiting, using or ordering from this website, the client expressly agrees to be bound by the following Terms and Conditions and to adhere to these Terms and Conditions and all applicable laws and regulations governing this website.

B. These Terms and Conditions shall apply to all orders, booking confirmations and agreements where Online Ticket Express acts as the seller of tickets. Additions to or deviations from these Terms and Conditions shall only apply if accepted by writing by Online Ticket Express. No rights can be derived from any promises made by any Online Ticket Express employee unless they have been confirmed by writing by Online Ticket Express.

C. General Terms and Conditions of clients/customers shall not apply unless their applicability has been accepted explicitly by writing by Online Ticket Express.

D. If the client breaks these Terms and Conditions, Online Ticket Express reserves the right to prevent his future use of this website, cancel his order request, and/or take appropriate legal action against him.
 
E. Online Ticket Express reserves the right to change these Terms and Conditions at any time. Posting updated terms on this website will make these terms effective immediately and binding on all users of this website without exception. Therefore, please check this website periodically for updates.

F. As event tickets are purchased in a free and fluctuating market, ticket prices are subject to change at any time. For up-to-date, current prices, the client must call or consult Online Ticket Express website.

3. Agreement conclusion
A. Online Ticket Express offer shall be deemed to have been accepted by the client should said client has specified on the Online Ticket Express booking procedure which ticket(s) said client wishes to receive as well as having filled in the other information and this booking has been received by Online Ticket Express after it has been sent.
 
B. A client shall also be deemed to have a Online Ticket Express offer accepted if said client has passed on the required information through the phone to Online Ticket Express .
 
C. An agreement shall be concluded once Online Ticket Express has confirmed the client's acceptance of an Online Ticket Express offer through an order/booking confirmation by writing. Online Ticket Express shall not be obliged to conclude an agreement and can decide not to conclude an agreement at its own discretion.

D. All orders are binding for the client and cannot be cancelled without written acceptance of cancellation by Online Ticket Express.

4. Prices
A. When booking the client expressly accepts the difference in price over ticket face value, due to changes in supply and demand, the degree of difficulty, the cost of obtaining and most important, the cost involved in servicing and delivering tickets to the client’s position. Online Ticket Express prices will be different from the prices that may be specified on the tickets themselves and the client cannot derive any rights from these. All costs are included in Online Ticket Express prices excluding handling fee costs.
 
B. Prices are expressed in Euros or GBP unless otherwise specified.

5. Payment
A. All packages and ticket bookings offered are subject to availability.

B. All ticket prices are guaranteed at the time an order is placed, and payment is received.

C. Accepted forms of payment are credit card (Visa, MasterCard) or bank transfer. Online Ticket Express reserves the right to ask client to pay only by bank transfer.

D. Full payment must be received in order to guarantee a ticket purchase.

E. Price paid is the price shown on the website at the date and time of booking and accepted by the client when confirming the purchase while ordering on the website. All payments will be taken in Euro, even if the original price on the website is in GBP. (all events where the original price is shown in GBP will also show the total order's amount in Euros, as well as on the email confirmation).

F. Online Ticket Express charges will also appear on the client's credit card statement under the name of "Online Ticket Express".

G. Credit card payments must be verified by the credit card company (online) or the order will automatically be cancelled.

H. Online Ticket Express reserves the right to security check all orders and may request that proof of client's I.D and copy of the credit card would be sent to Online Ticket Express. (The order will be cancelled if the I.D or copy of the credit card is not received by Online Ticket Express).

I. No changes, cancellations or refunds would be made to credit card bookings once the purchase has been done and accepted by Online Ticket Express.
As appear in the European low number 31997L0007, DIRECTIVE 97/7/EC (May 20, 1997) ¨on the protection of consumers in respect of distance contracts¨. It is written clearly that once a client submit a booking for transports (flight, bus, etc) or accommodations (hotels, apartments, etc) or catering or leisure services or leisure events (tickets), the client can´t cancel the booking. In case of cancelation by the client will not be any refund.

6: Delivery of tickets
A. By finishing the order, the client is asking and giving automatically authorization to Online Ticket Express to ship the client tickets by courier company as OCS, Royal Mail, FedEx, UPS, DHL or Online Ticket Express own courier.

B. Shipment and issue shall be at the expense and risk of the client. Shipment costs are also applicable to hotel delivery and pick up of the tickets.

C. Tickets shall be sent at the expense and risk of the client via FedEx or a similar courier. Shipments by FedEx or any local courier service are not insured. Online Ticket Express cannot be held liable for any damage that should be done by FedEx or any other courier company like lost and/or misplaced tickets.

D. Should the client or the client’s hotel don't accept the ticket and so the ticket is returned to Online Ticket Express by FedEx or any local courier service, the client shall be deemed to be waiving his right to delivery. The client shall be obliged to compensate Online Ticket Express for the costs incurred in relation to the return shipment.

E. Normally tickets are shipped from Online Ticket Express offices 3 - 5 days before the event (subject to changes).

F. Should a delivery window won't be available (due to the late release of some tickets) or by client request, tickets will be sent to some hotel address or local pick up address near to the event, on the day of the event.
In case of pick up point near to the event, Online Ticket Express will start to deliver the tickets 2 hours before the event time till the starting of the event (in case of pick up point near to the event, if the client doesn't arrive to collect his tickets, no refund will be made).

G. Most sport and football tickets (Premier League, Serie A and Spanish League) will be delivered to the client's hotel 1 or 2 days before the event takes place. To that extend, the client must provide Online Ticket Express with his hotel details.
In case of hotel delivery, the client will be solely responsible for receiving the tickets from the courier. If for any reason his hotel refuses to receive the tickets from the courier, the client will be solely responsible (Online Ticket Express recommends the client to inform his hotel about the tickets delivery).

For specific and precise information about the shipment please contact Online Ticket Express sales team nearest to the time of the event.
 
H. The client is obliged to inform Online Ticket Express of any changes in the address where tickets can be delivered up to 72 hours before the event. (Any consequences due to changes informed in less than 72 hours before the events will be under full responsibility of the client).

I. Online Ticket Express will not be responsible for any undelivered tickets based on misinformation related to the mail address given by the client (in this case the client will be responsible for undelivered tickets - no refund will be made). 

7. Tickets
A. The client authorizes Online Ticket Express that in case will be available only tickets in higher category than the one he ordered, Online Ticket Express will supply to the client tickets in higher category and will charge him for the extra amount of money related to the difference between the categories of each ticket.

B. For each event Online Ticket Express can supply to the client a match day ticket or a season ticket (card). If the client receives the season ticket (card), he can use this season ticket only for the specific date and event that he had booked.
Once the event ended, the client must send back immediately the season ticket (card) to Online Ticket Express based on the instructions he will get from Online Ticket Express  or from Online Ticket Express supplier. These instructions can be given by phone or by letter attached to the season ticket (card) inside the envelope.
Client staying in a hotel (at the event city) will leave the season tickets at the same night after the end of the event inside an envelope at the hotel front desk and will write on the envelope the name of Online Ticket Express or other name based on the instructions he will receive.   
If the client doesn't return the season ticket (card) within the 24 hours after the event, Online Ticket Express will charge the client £100 (GBP) for each season ticket (card) for each day (starting from the end of the 24 hours after the event till returning the season ticket back to Online Ticket Express offices).

C. The client, by confirming that he agrees to the Terms and Conditions when he places the order, agrees that the tickets for sport events, rugby matches or football matches in each category can be in any home or away section. The client also agrees that he will not have any claim against Online Ticket Express regarding the home or away ticket. For any kind of tickets (home or away) the client must act and wear as stated on the ticket or by the organizers. For the home team sections the client may not be allowed to enter the venue in case he wears clothes in support of the
visiting team as well as for the visiting team sections the client may not be allowed to enter the venue in case he wears clothes in support of the home team. Doing so is therefore at the client own risk and no refund will be made.

8. Special provisions and liability
A. When the occasion arises and in particular in relation to music and/or sport events, tickets may display a name that does not match the name of the client or user of the ticket. Online Ticket Express cannot be held liable should the client and/or the user of a ticket not be granted access to the event and/or he (and/or the person for who said client has bought the ticket) is denied access as a consequence of this.
 
B. The client and/or the user of a ticket supplied by Online Ticket Express must behave as a good and orderly visitor of events and must follow instructions given by or due to the organizer of an event to be visited by said client and/or user as well as by the competent authorities.

C. Online Ticket Express shall not be held liable should organizers of an event or the authorities eject the client from the venue due to the purchase of the tickets in the second market. By purchasing tickets on this website, the client agrees and accepts that he buys tickets in the second market and not from any official box office related to the official organizers, and so the client will be full responsible for this action. If the client is ejected from any venue in United Kingdom due to the contravention of section 166 on Criminal Justice and Public Order Act 1994, he agrees to be full responsible for this action and for buying the tickets through Online Ticket Express. The client agrees that in this case he will not have any claim against or demand from Online Ticket Express so he will not get any refund.

D. Online Ticket Express shall not be held liable should organizers of an event or the authorities deny admission to the client and/or user of a ticket delivered by Online Ticket Express to an event except insofar in the case of an intentional act or omission or gross negligence of Online Ticket Express.

E. The client and/or user of a ticket shall visit an event at his own risk. Online Ticket Express shall not be held liable for damages (also in cases of undelivered tickets by Online Ticket Express) that the client and/or user may suffer while travelling from or to the event or attending such an event.
 
F. The options of categories stated by Online Ticket Express for tickets shall not harmonies with any categories used by the organizer of the event for which the tickets have been issued. The client cannot derive any rights from the category class and/or ranking.

G. The Client and/or user of a ticket supplied by Online Ticket Express must obtain information himself in relation to instructions given by or on behalf of the organizer of the event or the authorities as well as to any changes related to the event such as starting times and similar. Online Ticket Express shall not have any obligation to further inform the client and/or user of the ticket regarding this.

H. Events that have been cancelled or moved are at the expense and risk of the client and cannot be regarded in any way as a shortcoming of Online Ticket Express . Online Ticket Express shall not be liable to pay for compensation. The client himself is responsible to get the information about the correct dates and starting time of concerts and events and also to note that football matches scheduled for Sundays may be moved to the preceding Saturday to fit into Champions League obligations and/or television coverage. These changes can take place at very short notice. Online Ticket Express recommends the client to make both Saturday and Sunday available when arranging his travel plans and to ask his hotel's concierge or check the official websites or even the local press for the exact schedules upon arrival.
I. Should an event be cancelled and should a replacement event not takes place, the client must not approach Online Ticket Express but the organizer of the event in order to be refunded the original value of the ticket if possible. Should a replacement event takes place, the client must approach the organizer of the event should said client will not be able to be present at the replacement event in order to be refunded the original value of the ticket if possible.
 
J. The content of the Online Ticket Express website is without obligation and the client cannot derive any rights towards Online Ticket Express in relation to the content thereof and the included links.
 
K. Online Ticket Express prices are subject to fluctuations related to the demand for and the availability of tickets. The client cannot derive any rights from increases or reductions of prices once the client has accepted Online Ticket Express offer.

L. Any liability of Online Ticket Express shall be limited to the amount that the client has paid for the ticket involved.

M. Lost, stolen or damaged tickets cannot be duplicated.

9. Force majeure
A. Shortcomings in relation to the execution of the agreement cannot be attributed to a party should these not be due to the fault of the party or when said party cannot be deemed responsible for them in accordance with the law, the agreement or according to generally accepted standards.

B. Online Ticket Express can invoke force majeure should the Online Ticket Express shortcoming be partly or fully the result of war, mobilization, riots, flooding, fire, accidents, strikes, occupations, and measures set by the government, non-delivery of required tickets to Online Ticket Express by third parties and other unforeseen events.

10. Brochure (Web) of Online Ticket Express
The information stated in the brochure is subject to changes due to price changes and/or errata. Amounts mentioned on the website are based on prices, exchange rates, duties and taxes as they are known by Online Ticket Express at the time of its printing.

11. Information from and about Online Ticket Express
A. Online Ticket Express is a commercial company specialized in offering tickets for sold-out and/or popular events and for so-called hard-to-get tickets.

B. Online Ticket Express obtains tickets on the secondary market and the prices listed on this website reflect the degree of difficulty in obtaining these tickets. Online Ticket Express is not connected to any box office, or sponsored by any of the venues, teams, performers or organizations whose tickets this website provides.